Refund Policy

Last updated: August 1, 2026

This policy explains how refunds work for credit packages and subscriptions purchased on IMVAI (imvflow.ai).

1. Credit packages and subscriptions

Purchases add credits to your account, which are used to generate content. Because credits can be consumed immediately after purchase, we generally do not offer refunds once credits have been used.

2. Eligible refund requests

We will consider a refund if: you were charged in error (e.g. a duplicate charge), the Service was unavailable and prevented you from using purchased credits, or you contact us within 7 days of purchase and have not used any of the purchased credits.

3. How to request a refund

Contact the support contact listed on our website with your order details. If your payment was processed via Paddle.com (our Merchant of Record), Paddle handles the actual refund transaction on our behalf once approved.

4. Processing time

Approved refunds are typically processed within 5-10 business days, depending on your card issuer or payment method.

5. Chargebacks

We encourage you to contact us before filing a chargeback with your bank — most issues can be resolved faster directly with our support team.